Return Policy
At Totu-store.com, you can return your order within 14 days of the delivery date.
To return ordered products, please send the return information along with a scanned copy of the completed return form, available HERE.
Please send the scanned form to bok@totu-store.com, with “Return + order number” in the subject line.
Send the completed form along with the original receipt and the returned order to the following address:
TOTU
ul. Wałbrzyska 38G/G1
58-160 Świebodzice
Poland
The return of goods is possible only if the product is in its original condition, without any signs of use, and with all original tags and labels intact. Refunds for the order, including shipping fees, will be made to the account number provided by the customer in the return form, no later than 14 days after we receive the completed form. Shipping cost refunds apply only when the entire order is returned. The cost of return shipping to the store is covered by the buyer.
Complaint Policy
We make every effort to ensure that our products are free from defects. However, if the purchased item does not meet your expectations, you can file a complaint.
To submit a complaint, please print and complete the complaint form available HERE
Please send a scanned copy of the complaint form to: bok@totu-store.com, with the subject line “Complaint + order number”.
Please return the completed form along with the original fiscal receipt and the returned order to the following address:
TOTU
ul. Wałbrzyska 38G/G1
58-160 Świebodzice
Poland
The complaint will be processed within 14 days. We will inform you about the resolution via email. If the complaint is deemed valid, we will promptly replace the defective product with a fault-free one or repair the defect.